Important Information

 At Southern Downs Disability Support, your privacy matters to us. This policy explains how we collect, use, and protect your personal information in simple terms. We want you to feel confident and informed about how your information is handled.

Why We Collect Your Information

We collect personal information to:

• Provide the best possible support and services tailored to your needs.
• Stay compliant with laws and NDIS standards.
• Communicate with you effectively and keep accurate records.

We only collect what’s necessary—like your contact details, health information, or preferences—to do our job well.

How We Use Your Information

We use your information to:

• Understand your needs and goals.
• Deliver the services you’ve asked for.
• Keep records up to date and meet legal requirements.

Your information is never shared without your consent unless it’s required by law or vital for your safety.

How We Keep Your Information Safe

We work hard to protect your information with secure systems and careful handling. This includes:

• Storing information securely with passwords and encryption.
• Only allowing authorized team members to access it.
• Regularly reviewing our practices to stay current with the latest privacy standards.

If anything goes wrong, we act quickly to fix it and make sure your information stays safe.

Your Rights

You have full control over your personal information. You can:

• Ask to see the information we hold about you.
• Request updates or corrections if something isn’t right.
• Raise concerns about how your information is handled.

If you have questions or want to make a request, just get in touch! We’re here to help.

Our Commitment

We train our team to respect your privacy and handle your information carefully. We’re always looking for ways to improve and ensure we meet your expectations.

Need Help or Have Questions?

We’re happy to chat about anything privacy-related. Reach out anytime:

Southern Downs Disability Support
145 Victoria Street, Warwick, QLD 4370

Email: admin@southerndownsdisabilitysupport.com.au 

Phone: 0413 843 198

By using our services, you’re trusting us with your personal information. We promise to keep that trust by respecting your privacy and keeping your information safe.